Great options and great opportunities. Banner Health has both the stability that comes with success and the values you can be proud to represent. If you're looking to leverage your abilities - you belong at Banner Health.
Clinical Care Operations (CCO) is the hub of patient management for the campus, providing relief staffing to our clinical departments. RNs in CCO are utilized to support the clinical needs of multiple departments, including ICU, Progressive Care, MedSurg, PACU, Medical Imaging, ED, and more.
As the Receptionist, you will be responsible for greeting, screening, and assisting patients, families, Staff, and visitors at the assigned port of entry to the facility. You will be the first face of Banner Boswell Medical Center and manage the flow of guests into the facility providing information and direction to patient rooms, meeting rooms, registration areas, and surgery and imaging waiting areas.
This position provides quality customer service while assuring all screening policies are met. You will also assist with clerical and patient transporter duties as needed.
Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable. This is a full-time opportunity, wecurrently have night shift openings. Three shifts per week: 6:00pm to 6:30 am. Rotate weekends and holidays are required.
Your pay and benefits are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.
Since 1970, Banner Boswell Medical Center has provided exceptional care to the people in the northwest area of metropolitan Phoenix. Today, our 501-bed acute-care hospital is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals and offers a full range of acute care services, including cardiology, oncology, orthopedics, neurology, surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, wound management and sleep disorders. We've earned the Gold Seal of ApprovalT from The Joint Commission for Primary Stroke Centers. We're also in the nation's top five percent for preventing mortality and complications.
POSITION SUMMARY This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.
CORE FUNCTIONS 1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.
3. In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.
4. May answer phones, transfer calls , take messages, and relay messages and information as needed.
5. May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.
6. Performs functions within established parameters. Customers include patients, families, and the community at large.
High school diploma/GED or equivalent working knowledge.
Must have good interpersonal communication and display compassion in stressful situations.
Additional related education and/or experience preferred.
Internal Number: R10188
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.