Desktop Support Specialist

Overview:

Join a team with over 50 years of success in the real estate industry! Lincoln Property Company is currently hiring for a Desktop Support Specialist. We are looking for an enthusiastic person who is customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Does this sound like you? Join Us!

Founded in 1965, Lincoln Property Company is one of the largest and most diversified property management companies in the United States. Lincoln maintains a presence in more than 200 cities in the U.S. and 10 countries throughout Europe. Our mission is to be a company for people, a company about people.

Responsibilities

We are seeking a Desktop Support Specialist who would be responsible for analyzing, researching and resolving hardware and software issues as tier 2 support within the IT Service Desk team and for documentation of current processes and troubleshooting steps. This role will work directly with the Desktop Support supervisor and other members of the desktop team to review current setups and processes and work to create efficiencies in the process.

• Research Desktop related issues escalated from tier I within established timeframes.
• Image computers and configure for new staff; replacements for depreciated/nonperforming equipment and update inventory as needed
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Analyze and resolve incidents and requests regarding use of application software or hardware.
• Log all support activity within ticket tracking system.
• Maintain and protect security with regards to all aspects of employee information.
• Adheres to Code of Conduct and Mission/Value statements.
• Perform other duties as assigned.
• Regular and reliable attendance.
• Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risk.

Qualifications

• 2 - 5 years of IT Service Desk experience.
• Competency using Google suite (Gmail, Google Drive and Google file stream)
• Competency in using Microsoft Office Suite.
• Working knowledge of Windows operating systems.
• Experience with Basic network setup and troubleshooting
• Working knowledge of printers (scanner setup, installation and network)
• Working knowledge of VPN setup and configuration
• Basic knowledge of Imaging software (building, updating and maintaining pc and laptop images).
• Basic knowledge troubleshooting VoIP phone systems (ring central and others)
• Working knowledge of Altiris and Symantec endpoint protection
• Strong people skills and passion for problem solving.
• Excellent written and verbal communication skills.
• Comfortable communicating in person and via phone with peers, management, contractors and vendors.
• Time management skills.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Aptitude for acquiring skills in technical support and eagerness to learn.
• Ability to manage multiple customer requests simultaneously.
• Ability to prioritize work based on department and production objectives.
• Ability to work successfully with limited supervision.
• Ability to lift up to 50 lbs

Benefits

Lincoln Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.