Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..
The UWMC Post Liver Transplant has an outstanding opportunity for a Program Coordinator (Full-Time/Day Shift). The Program Coordinator serves under general directions of multidisciplinary team, and performs work using knowledge and experience specific to the Liver Care and Transplantation service line, specifically the post liver transplant program. Exercises independent judgment to interpret and apply decisions based on program protocols. Independently advises program clients and providers, and the public regarding program content and care protocols.
Position requires extensive involvement with program participants (patients, family members of patients, staff, related public and/or agencies) in carrying out program activities by coordinating, scheduling and monitoring program activities consistent with program goals and protocols.
Coordinates and schedules diagnostic tests, infusions, and consultative appointments necessary for post liver transplant care, including independently prioritizing the needs of program clients, specifically coordinates post liver transplant ambulatory (outpatient) continuum of care for patients 90 days post liver transplant throughout the rest of their lives: • Interacts with providers, nurses and other team members to schedule all diagnostic tests as ordered by providers, and in a timely manner- including but not limited to: chest xrays, ultrasounds, MRIs, CTs, EKGs, Echocardiograms, Liver Biopsies, and lab draws, plus multiple consultations with multidisciplinary team members, such as Interventional Radiology, Infectious Disease, nutrition, social work, psychiatry. • Coordinates multiple types of infusions for patients experiencing organ rejection or other complications, e.g. IVIG, including submission for financial clearance by the FACT team, and arranging admission to the hospital (4South). • Prepares schedules for diagnostic tests, infusions and clinic visits, plus interacts with patient and family/caregiver to provide necessary program instructions and to discuss itinerary of the diagnostic tests, consultative appointments, pre-test patient preparation instructions, and answer questions. • Responsible for continuum of care steps for Long Term Follow Up (LTFU) post transplant phase of care including: test, procedure and appointment scheduling, outgoing referrals and coordination of care with PCP/gastroenterologists’ offices, and completion of missing outside provider documentation. • Responsible for scheduling appointments for patents under discharge from the UWMC and the timely delivery of future appointment schedule to the patient prior to discharge. • Reports patient and/or family/caregiver concerns regarding medical, social, financial, psychological or cultural needs to MD/RN or appropriate transplant team member in order to facilitate the planning, personal comfort, or safety for the planned test or procedure. • Orders interpreter and arranges for translation of correspondence as needed. • Contacts various departments to schedule program tests; completes necessary requisitions and consults at UWMC and/or outside facilities including EPIC order entry. • Manages referrals by entering referrals, providing records, and following up to ensure completion of referrals. • Demonstrates proficiency in tracking and scheduling transplant patient appointments, including diagnostic and laboratory studies in order to provide back-up support for the liver transplant team. •Responsible for obtaining all outside imaging completed for transplant patients to be uploaded to the UW PACS system or sent by disc and then uploading discs received into our Life Image Program. •Provides procedural/appointments pre authorizations for required payers.
Manages patient clinical information and files: • Coordinates the timely exchange or receipt of program requirements: patient forms, medical records, outgoing referrals, lab and diagnostic results from UWMC, primary care physicians’and gastroenterologists’ offices and other medical facilities. • Facilitates lab orders for post liver transplant patients undergoing serial laboratory monitoring per their treatment plan. This includes managing when patients are overdue and need repeat labs, as well as coordinating lab orders to outside facilities. Ensures these results are delivered to MD to recommend next phase of care to coordinate. Facilitates getting a copy to RN for review as a back up in MD’s absence. • In preparation for clinic visits, ensures recent lab work, radiology results, and pathology reports are completed and available. •Maintains documentation for patient visits, including Telemedicine visits, and arrives patients in EPIC for Telemedicine visits. Notifies MD/RN of unusual delays in the completion of exams
Participates in the preparation and maintenance of data: •Ensures that required information on each patient is entered into transplant database (MAX) and/or EMR as well as the Organ Network to monitor clinical outcomes. • Effectively utilizes the EpicCare electronic medical record, as well as transplant database (MAX) and inpatient medical record (ORCA), plus the Organ Network.
Supports liver transplant service activities: • Answers all incoming calls and triages as necessary. • Attends monthly liver care line & QAPI meetings and other program meetings as required. • Works with nurses, physicians, other program coordinators, patient care coordinators and other departmental staff members on various projects. • Generates program specific reports as requested by manager, physicians and nursing staff. • Uses word processing, spreadsheet and/or data base software. • Directs the work of others, such as student assistants or volunteers. • Provides coverage for other team members. • May make public presentations related to program specialty. • Performs related duties as required.
Participates in on-going process improvements, maintenance and development of routines, standards, and goals: • Helps to consistently assess processes and communicate observations, concerns and ideas to the Treatment Team in a timely and professional manner to maintain high standards of patient care. • Helps to develop specific routines, standard and goals which may include but are not limited to the following: • Assists physicians and nursing staff maintain systems to safely manage patients on a Hepatocellular Cancer Screening Follow-up Program. • Develops program letters to communicate common patient issues that involve compliance and continuity of care.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.