ACCESS/SENIOR ACCESS REPRESENTATIVE- PATIENT ACCESS CENTER- F/T VARIABLE SHIFT

University of California, Irvine (UCI)

Details

Posted:

February 23, 2021

Location:

Orange, California

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Salary:

Open

Type:

Full-time

ACCESS/SENIOR ACCESS REPRESENTATIVE- PATIENT ACCESS CENTER- F/T VARIABLE SHIFT

Updated: Feb 20, 2021
Location: Orange
Job Type:
Department: Patient Access Center

Job Description:

UC Title: ACCESS/SENIOR ACCESS REPR SR

Reports to: Patient Access Services Supv 1

Cost Center: Patient Access Center (428571)

FLSA: Nonexempt

Job Code: 009098

Shift: Variable Shift

Position Number: 40323177

Working Title: Access/Senior Access Representative

Bargaining Unit: AFSCME

Date Created: 12/22/2020

Hours: 40

FTE: 1

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Salary Range:

Minimum Midpoint Maximum

Hourly Rate $20.46 $24.95 $27.66

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This position can be filled as an Access Rep or Sr Access Rep

Required Qualifications:

Demonstrated experience using a computer, including data entry and retrieval
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated knowledge of medical terminology
Demonstrated knowledge of insurance programs and/or government programs
Ability to establish and maintain effective working relationships across the Health System
Ability to maintain a work pace appropriate to the workload
Must demonstrate customer service skills appropriate to the job
Excellent written and verbal communication skills in English
Minimum 6 months experience working in a customer service position pls 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)
Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting ( SR Access Rep)
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications:

Demonstrated experience working with a patient registration software system
Bilingual skills in English and Spanish and/or Vietnamese
Knowledge of University and medical center organizations, policies, procedures and forms

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

To apply, visit https://careersucirvine.ttcportals.com/jobs/6333197-access-slash-senior-access-representative-patient-access-center-f-slash-t-variable-shift

Internal Number: 2161362

About University of California, Irvine (UCI)

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.

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ACCESS/SENIOR ACCESS REPRESENTATIVE- PATIENT ACCESS CENTER- F/T VARIABLE SHIFT

University of California, Irvine (UCI)

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