We are seeking a talented and strategic leader to join our team as a Loan Operations Manager in Fresno, CA.
The ideal candidate will be organized and self-managing in their effort to balance the support needs of both internal and external customers. Key responsibilities include oversight of the loan servicing staff to ensure the production of loan documents, manage/oversee the recording of loans in the loan accounting system, post-closing review of loans, on-going servicing and maintenance of accounts, and record retention. The selected candidate can look forward to participating in various department initiatives and special projects geared toward improving the quality, efficiency, and overall performance of loan servicing and reporting. We encourage you to apply if you are interested and/or qualified in leading in a work environment that is heavy in procedural processes and compliance driven.
STATUS: Exempt, regular full-time
Job Summary and Scope of Responsibility: Direct and manage the staff and activities of the Loan Operations department. Implement and manage performance standards and operational controls to ensure work quality and client service objectives are met in compliance with established policies and procedures.
Essential Duties & Responsibilities: With or without reasonable accommodation must be able to perform all essential job functions as described below.
Direct and provide leadership to the Loan Operations team to maintain workflow objectives, ensure data integrity, record retention and the overall success of the team members and department.
Collaborate with Credit Administration, Compliance, Collections, and other areas as needed, to manage the accounting for and servicing of loans to ensure:
Adherence to loan policy and regulatory compliance matters;
Accurate documentation of loans for collateral perfection and to otherwise protect the bank’s interests;
Appropriate data entry and maintenance to accurately reflect the contract terms of loan documentation;
Quality customer service, to both internal and external customers;
Accurate data capture for various reporting requirements (e.g. HMDA, loan concentrations, Call Report, etc.;
Research and resolve escalated or complex service, posting or processing issues.
Review various reports, certifications and daily work for accuracy and appropriate approvals. Research outstanding items on general ledger reconciliation reports provided by the Accounting Department to ensure timely and accurate resolution.
Manage the daily activity for participation loans, problem assets, credit insurance, escrow, and other specialized loan servicing aspects to ensure accurate reporting and accounting of activity.
Establish, document and ensure compliance with processes, procedures and controls to meet regulatory and bank requirements. Ensure cross-training on critical functions. Evaluate new compliance and policy requirements that relate to loan servicing responsibilities. Ensure department procedures and processes are updated and appropriate training is conducted.
Participate in testing and implementation of program modifications to deploy new products, regulatory updates, and software releases and/or enhancements while minimizing disruption to production environment. Review core system updates to determine if they should be implemented, or rejected. Initiate common file changes to core system.
Manage assigned vendor relationships and ensure service commitments and product performance expectations are met.
Manage the preparation of information schedules and reports for audits and examinations. Coordinate responses to audit and exam requests.
Minimum Qualifications to Perform Essential Functions:
Knowledge, Skills and Abilities:
effective team management and leadership skills
professional inter-personal skills with the ability to influence positive outcomes and develop a level of rapport that results in confidence and trust
experience developing, implementing and managing desk-top procedures
strong organizational skills and ability to handle multiple projects concurrently
effective task and project management skills with the ability to successfully manage multiple, time-sensitive priorities
good judgment, conflict resolution, problem solving and decision-making skills
effective analytical skills with the ability to research and resolve transaction and service issues
strong aptitude for detail and accuracy
effective business writing skills
effective math skills, including percentages, interest and amortization
computer proficiency, including internet browsers and Microsoft Office Suite products
ability to perform essential job functions independently, under minimal supervision
proficiency at speaking, reading and writing English
Experience and/or Education:
Bachelor’s degree in business/accounting or four years of equivalent training and experience
three years of experience managing a loan operations department that includes comprehensive knowledge of operational protocols, loan documentation, recordkeeping and compliance, or other comparable management experience
About Central Valley Community Bank
Central Valley Community Bank (Bank), founded in 1979, is a California State chartered bank with deposit accounts insured by the Federal Deposit Insurance Corporation (FDIC). The Bank commenced operations on January 10, 1980, in Clovis, California, with 12 professional bankers and beginning assets of $2,000,000.
Central Valley Community Bancorp (Company), was established on November 15, 2000, as the holding company for Central Valley Community Bank and is registered as a bank holding company with the Board of Governors of the Federal Reserve System. The common stock of the Company trades on the NASDAQ stock exchange under the symbol “CVCY.” The Company is regulated by the Federal Deposit Insurance Corporation, Federal Reserve Board, Securities and Exchange Commission, and the California Department of Business Oversight.
The Bank operates full-service offices in 16 communities within the San Joaquin Valley and Greater Sacramento Region. Banking Centers are located in Cameron Park, Clovis, Exeter, Folsom, Fresno, Gold River, Kerman, Lodi, Madera, Merced, Modesto, Oakhurst, Prather, Roseville, Stockton and Visalia. Additionally, the Bank operates Commercial, Real Estate, SBA and... Agribusiness Lending Departments.
With assets exceeding $2 billion as of December 31, 2020, Central Valley Community Bank has grown into a well-capitalized institution, with a proven track record of financial strength, security and stability. The Company's financial performance continues to receive industry acclaim and national recognition. Despite the Bank's growth, it has remained true to its original roots and committed to its core values of teamwork, respect, accountability, integrity and leadership.
Central Valley Community Bank distinguishes itself from other financial institutions through its strength, client advocacy, exemplary service to clients and communities, and the values that have guided the Bank since its opening. The Bank’s unique brand of personalized service is demonstrated daily by professional bankers who live its mission of providing personalized financial solutions that guide businesses and communities to succeed and thrive.
Guided by an engaged Board of Directors and a seasoned Executive Management Team, the Bank continues to focus on personalized service, client referrals and team member satisfaction. Central Valley Community Bank’s strong foundation, concern for its team and training opportunities at all levels has afforded the ongoing addition and retention of high-quality employees.