Assistant Director, Enterprise Application Services

The Assistant Director in Enterprise Application Services is responsible for coordinating the implementation, development, integration, and maintenance of enterprise-wide applications, including the University's centrally managed information systems, web applications, and various database systems. Many of these mission-critical applications are either cloud-based Software as a Service (SaaS) or hosted on campus. Ellucian's Banner running on Oracle’s 19c database is the primary application this position’s team supports. Systems parallel to Banner and supported by this team include document management, learning management system, data warehouses, reporting/analytics, and other significant applications, e.g., Degree Works. This position requires a hands-on role, collaborating with functional users to determine their needs, provide advice to team members in technical support, solutions, and ensuring such solutions are within standards compliance.

This position supervises a team of systems analysts and application analyst. The Assistant Director coordinates and reviews the team's work while mentoring and instilling the University's values. The Assistant Director fosters a collaborative environment between Enterprise Application Services and other departments across the campus to develop plans to meet institutional objectives and provide support resources.

Position Duties / Responsibilities:

Consulting and Collaboration (45%)

• Works collaboratively with information technology teams and functional departments to support the adoption, development, and usage of enterprise applications throughout the University. 
• Maintains a high level of awareness of the applications, new features and updates as they are launched or implemented. 
• Conducts feasibility studies, planning, and analysis of application requirements, changes, or enhancements. 
• Works closely with the Project Management Office (PMO) to successfully implement plans. 
• Facilitates problem-solving among departments with varying needs and priorities, communicates with functional departments, technical staff, and management.
• Participates in University committees and working groups to promote best practice use of information technology and constant business processes improvement.
• Together with the Department Director and chairs, participate in various committees (e.g. Administrative Computer Advisory Committee (ACAC), Western Data Standard Committee, Change Management Committee, and Western IT Security Committee). 

Technical (30%)

• Establish and maintain standards for analysis, design, coding, testing, and documentation of information systems, integrations, and reporting/analytics.
• Manage changes to enterprise applications, including design, implementation, testing, and deployment.
• Where needed, manage projects in partnership with the Project Managers from PMO.
• Work with vendors and external consultants in implementing hosted and non-hosted solutions.
• Respond to technical emergencies outside of regular working hours as needed, assist with troubleshooting problems, and delegating work when appropriate.
• Perform system administrator functions where it is necessary. E.g., manage security roles and access for enterprise applications. Uphold privacy and protection of sensitive data (i.e., FERPA, HIPAA, PCI, etc.).
• Stay current with database systems, software applications for higher education, software development tools, and technology trends. 

Employee Management (15%)

• Plan, coordinate and review the work of a team of Programmers and Systems Analysts, and provide advanced technical guidance as needed. 
• Interview, hire, train, motivate and guide employees. 
• Coach and mentor employees and provide professional development opportunities.

EAS Leadership (10%)

• As a member of the EAS Leadership Team, meets regularly with the Director and works closely with other Leadership Team members. 
• Recommend changes to existing products, services.
• Assist in training programs to support students, faculty, and staff.