The Program Director Process Improvement has direct accountability for the development of high performance process improvement. Identify, design and implement improvement methodologies that supports the CHRISTUS System process improvement efforts. Emphasis will be in clinical outcomes, timeliness, operational efficiency and effectiveness. Responsible for guiding teams in the CHRISTUS performance model for improvement. This includes providing assessment, analysis, systems optimization, process improvement training, development, and support services to the acute care facilities, non-acute care and affiliated networks. Work closely with leaders and staff to identify and ensure best practices are developed and hardwired throughout the system for standardization and sustained results. Assists with other quality projects and tasks as assigned.
Provide consultative services, guide, coach and train associates and teams on process improvement methods.
Coach and train executives and leaders to execute huddle boards.
Develops implementation plans for improvement that integrate with corporate system strategic priorities and serve as a liaison between existing dedicated resources at the local level, to promote shared learnings and best practice identification and communication.
Collaborate, develop and implement an ongoing assessment/reassessment process for operational efficiencies, with local leaders.
Works directly with Corporate or Regional leaders to assists and/or select project team members, and drives organizational change by developing corporate and regional high performance work teams.
Works with the teams to identify key opportunities for improvement, set priorities, identify root causes, and develop actionable implementation plans, and provides guidance to teams on performance and metrics for monitoring the effectiveness of the process improvement efforts.
Participates and leads in developing metrics, analyzing data, developing programs, recommendations and action plans to drive for operational and strategic improvement.
Accountable for the development of project documentation of improvement activities and assesses project impact on workforce, report to key System Executives and teams.
Serve as a liaison and resource between existing dedicated resources at the local level to promote shared learnings and best practice identification, standardization and communication for national best practice models and manages the spread of new ideas.
Prepare reports regarding progress, effectiveness and outcomes of regional and system process improvement initiatives.
Bachelorâ€™s degree in Business or other healthcare related degree required. Masterâ€™s degree preferred
Minimum four to five (4-5) yearsâ€™ experience in process improvement
Able to design/improve with statistical analyses and report writing
Excellent teaching and speaking skills
Excellent interpersonal communication skills
Knowledge of computer programs such as: such as Microsoft, Excel and PowerPoint
Ability to manage multiple projects and work collaboratively with CHRISTUS leaders and all associates
Scientific performance improvement including Lean, Six Sigma, Change Leadership
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.