Who we are looking for Our Chief Operating Office (COO) is seeking a Program Manager who is able to take on a wide range of projects focusing on Employee skill & training metrics, communication across the organization, and driving programs and detailed collaboration across Human Resources, Talent Development, and GTS leaders. The ideal candidate has a deep understanding of metrics-driven reporting practices and is able to articulate a clear story to a wide range of audiences using complex data and information. They will also have the unique benefit of having overview and insight into the whole spectrum of employee skills and training within GTS at State Street.
The Metrics Program Manager will drive the effort to build a comprehensive employee skills and training metrics and reporting program. They will do this through identification and implementation of key metrics, reports, and dashboards that provide visibility, insights, and accountability, identify gaps and trends and partner with Human Resources, Talent Development, GTS leaders and other various stakeholders.
What you will be responsible for
Drive the adoption and use of key metrics for GTS employee skills and training reporting across the cyber security organization to inform daily operations, tactical activities, strategic planning, and risk management
Partner with Human Resources, Talent Development, GTS leaders and other various stakeholders to continuously refresh and define new and relevant metrics and reporting needs
Ensure consistency and accuracy of metrics and reporting
Communicate metrics across various levels of the organization; conduct executive level presentations and briefings discuss trends, recommendations, and necessary actions
What we value
These skills will help you succeed in this role
Prior experience building and executing training and learning programs
Strong communication and collaboration skills
Familiarity with Design Thinking and Agile
Ability to multi-task and deliver under short time lines
Critical Leadership Capabilities
Collaborating & Influencing
Senior Executive communication
Education & Preferred Qualifications
Digital portfolio of sample reporting metrics
Prior experience designing and delivering metrics, reports, and dashboards that provide actionable insights for diverse audiences with data visualization tools such as Microsoft Power BI
Strong understanding of popular technical industry skills and trends
Familiarity with Design Thinking and Agile
A Bachelor's degree or equivalent experience in Information Technology or related field
Outstanding analytical skills with an ability to ensure metrics are aligned to strategic goals and will drive key behaviors
Strategic communicator - able to simplify the complex with proven experience presenting to top level executives; excellent written and verbal communication skills
Strong leadership skills and track record of execution and delivery
Strong attention to detail
Consulting skills - able to assimilate business knowledge and knowledge of internal customer's unique needs/situation. Provide options and tools to make informed decisions.
Outstanding interpersonal skills with the proven ability to influence and achieve alignment across a range of different opinions and interests
Ability to work independently and make objective decisions independently
Location is flexible
Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers