As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The Career & Internship Center at the University of Washington (UW) Seattle Campus assists students from all backgrounds as they explore industries and careers; learn about and develop skills for professional success; secure and reflect upon career-related experiences; articulate their skills and experience to others; and launch post-graduation plans. Our team has a deep appreciation of and respect for a diverse academic environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds. For more about what our center does and how we do it - including our commitment to inclusion, diversity, equity, and access - visit https://careers.uw.edu/resources/cic-what-how/
The Career and Internship Center has an outstanding opportunity for a Program Coordinator to join our team. The position will oversee our high-volume front desk operations, our lobby space, and our small student employee team. Additionally, our Program Coordinator will support the operations of the entire office through an array of administrative and data functions.
Typical work schedule is Monday – Friday from 8:30am-5:30pm with a 60 minute lunch break. This position takes place on-site in Suite 134 Mary Gates Hall on the University of Washington’s Seattle campus.
Duties & Responsibilities
•Greet and assist students arriving for appointments, drop-ins, workshops, and interviews
•Welcome and orient employers hosting interviews and events
•Assist patrons – in-person, on the phone, via email, and using online chat – with a wide range of questions and concerns
•Contact customers to cancel appointments when staff members or employers are out unexpectedly
•Ensure the lobby, front desk, and interview rooms areas are tidy, stocked, and welcoming
•Ensure our digital display board, bulletin board, and other signage contain accurate information
•Set up and manage traffic flow for events held in lobby
•Update forms and workflows to ensure organizational efficiency
•Retrieve and distribute mail
•Run weekly updates on shared laptops
•Schedule meetings and book conference rooms
•Periodic support with data gathering and reporting
Student Employee Oversight:
•Lead full-cycle hiring process of 2-4 front office student workers
•Facilitate orientation, onboarding, and ongoing training
•Provide daily oversight, periodic supervision meetings, and quarterly performance discussions
•Develop quarterly shift schedules
Data Input & Approval:
•Enter workshops and events into our online calendars and newsletter template
•Ensure that center activities are recorded accurately in Handshake
•Help Handshake Manager approve employers and job postings
Other Team Duties:
•Support the center with periodic career fairs and events
•Help coaches provide template-based online resume reviews for students
•Other duties as assigned
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
•High school graduation or equivalent AND two years of experience providing customer service in a fast-paced office-based environment OR equivalent education/experience •Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Ability to communicate with students, employers, and staff in a clear, compassionate, and confident manner
•Exceptional attention to detail; able to complete complex multi-step processes from start to finish despite interruptions
•Ability to take initiative, be resourceful, create solutions to address needs, and adapt to evolving priorities
•Ability to ask good questions, accept feedback, and incorporate suggestions
•Ability to navigate and troubleshoot online systems or databases such as Handshake
•Experience coordinating the work of others
•Must be willing to work occasional overtime to support events
•Commitment to contribute to an inclusive work environment
Direct questions to Briana Randall, firstname.lastname@example.org.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.