UC Vaccination Policy: With limited exceptions, COVID-19 vaccinationsarerequired for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 03-31-2022
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
Colleges, Housing and Educational Services (CHES) is a multi-funded organization within the Business and Administrative Services (BAS) division at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, employee housing and capital planning, dining services, conference services, early education services, the Bay Tree Campus Store, ID services, and business and financial analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents.
Under the general supervision of the Senior Director and specific supervision of the Academic Preceptor, the incumbent has primary responsibility for the day-to-day receptionist duties for the college and primary responsibility for managing the college mailroom.
Salary Information: Salary Range: $21.52 / hourly
No. of Positions: 1
Benefits Level Eligibility: Full benefits
Percentage of Time: 75%, 30 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Clerical Employees (CX)
Job Code Classification: 004723 - BLANK AST 2
Travel: Never or Rarely
50% - Reception/General Office Duties
Serves as the front-line contact for Kresge College and, in doing so, promotes goodwill and public support for Kresge College.
Greets and directs walk-in traffic, and handles telephone inquiries from students, their families, UCSC faculty and staff, and the public.
Retrieves and responds promptly to all voicemail messages.
Provides information regarding the college, campus, policies, and procedures to students and prospective students by phone, email, in person, and in writing.
Responds to a wide variety of concerns and uses independent judgment in helping to resolve problems.
Helps locate Kresge staff members for visitors and relays messages as needed.
Works with Provost Assistant to maintain an appropriate level of office supplies for the college office, including supplies for the office copier, printer, fax machine, etc. Arranges for office equipment service needs and trains staff and student workers on the proper use of office equipment.
Receives, sorts, and distributes US and campus mail to staff and faculty, including packages from private package companies, e.g. FED EX, UPS.
Issues commuter lounge student lockers.
Receives and distributes U.S. and campus mail to staff and faculty.
Performs other administrative duties as assigned.
25% - Student Records and Advising Support
Manages advising schedules as needed, using an online UCSC calendar program.
Provides students with preliminary information regarding their student record and academic status.
Assists students in interpreting general procedures. Assists students in interpreting their academic records and in understanding how to file common petitions. Assists students with enrollment problems.
Screens requests and assists students in identifying more specific academic needs.
Directs students to appropriate advising staff. Refers students to the Office of the Registrar, the Office of Admissions, the Financial Aid and Scholarship Office, and other appropriate resources.
Assists in the registration validation process.
25% - Mailroom Supervision
Oversees mailroom services to all students housed at Porter (approx. 900 students/boxes) and 30 staff, including setting up, breaking down the mailroom each summer, assigning, and distributing mailbox numbers.
Develops and maintains computerized mailing lists and an accurate database for use in the mailroom.
Hires, trains, and supervises several part-time student mailroom workers.
Ensures compliance with US Postal Service policies.
Attends campus mailroom supervisor meetings and provides the Senior Director with information relating to campus and US Postal Service policies.
Receives all special and package deliveries for the college and ensures their prompt and accurate delivery.
Excellent related administrative/clerical experience with knowledge of standard office procedures and equipment.
Substantial experience working in a customer-service focused environment with an emphasis on effectiveness, professionalism, tact, and integrity.
Demonstrated organizational skills with the ability to prioritize work and function independently under pressure of deadlines with frequent interruptions.
Strong communication and interpersonal skills to interact with flexibility, sensitivity, and respect in working with diverse groups of people.
Computer skills, including familiarity with Microsoft Word, Excel, PowerPoint, and Filemaker Pro.
Strong written and oral communication skills to disseminate information in a clear and concise manner.
Good record-keeping skills with attention to detail.
Ability to maintain tact, diplomacy, and patience while handling numerous inquiries on a wide variety of subjects; use good judgment in referring inquiries to other campus resources.
Ability to exercise discretion when dealing with confidential matters.
Ability to work well both independently and in a team environment.
Ability to follow detailed oral and written instructions.
Ability to learn and utilize new policy, work processes, and computer systems and applications; take direction well and welcome feedback and criticism in an effort to develop professionally and improve skills and knowledge.
SPECIAL CONDITIONS OF EMPLOYMENT
Selected candidate will be required to pass a pre-employment criminal history background check.
The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our HowtoApply tutorial for detailed instructions on our applicant process.
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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