Job Title

Ticket Coordinator

Job Description Summary

Provide support for Janitorial Facilities Supervisor which will include responding to work orders, working with a CMMS system, project coordination and management, dispatch of tickets to line level employees, performing janitorial audit inspections, billing, monitoring AR, develop daily work schedules for the team and other related duties as requested. Work with C&W employees to assist them with related job issues.

Job Description

Essential Duties and Responsibilities:

• Responsible for coordinating 360, GUTS Work Orders, GEMs, Skyvine
• Follows GUTS CMMS work order requirements for ticket reporting, ticket close and additional communication to clients on status or updates to tickets submitted by end user
• Comfortability in working with line level employees to supervisors to clients
• Excellent professional communication over email, ping, messages and in person
• Assist with event management and year-round training of ticket selling staff
• Provide exceptional customer service to ticket holders before, during, and after events
• Manage and track ticket and parking inventory to maximize sales and monitor usage through reporting
• Collaborate with existing staff in formulating more efficient guidelines to govern interdepartmental policies and procedures.
• Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.
• Assist in the proofing of all pricing within the ticketing system & website
• Interact with other internal departments for fulfillment of ticket requests; i.e. marketing, promotions, community relations, etc.
• Creates reporting for monthly SBR highlight ticket compliance to contractual SLAâ™s
• Ability to review and apply janitorial site SLAâ™s to reporting needs and review for compliance
• Collaborate with sponsorship companies and organizations in the distribution and online management of tickets
• Safety Training tracking for portfolio of frontline completion of required courses
• Work with and process OMâ™s and Supervisors monthly billing for their accounts
• Responsible for payroll processing for all employees
• Responsible for badge access for frontline employees
• Walks requests from client and/or ticket submission and can perform estimates for services requested (e.g. event, project support, etc.) escalated to management if reviewal from additional resources or vendors is required
• Manages access for subcontracted staff onsite
• Reports completion of projects either performed by the individual or through supervisors
• Supports/monitors AR to ensure customers are paying there invoices on time
• Responsible for coordinating travel arrangements, records maintenance and filing of reimbursement paperwork and other related duties
• Serve as liaison for accounts, clients, outside vendors and Corporate Office
• Schedule group and special meetings when required
• Special projects and related duties as assigned

REQUIRED SKILLS:

• Excellent organizational and administrative skills
• Excellent written and verbal communications skills with excellent telephone manner
• Must be attentive to detail, accurate and able to prioritize multiple tasks in a high pressure, fast paced environment
• Prioritizing projects and requests
• Highly motivated and able to work independently with minimum direction
• Ability to handle multiple tasks simultaneously
• Strong personal time management and organizational abilities
• Financial experience is preferred

REQUIRED EXPERIENCE:

• Minimum of 3-5 years previous office experience preferably in a Facility Service Environment. Prior experience supporting Operations Manager with payroll processing, monitor AR, billing, outer task as required.
• Expertise with Windows-based programs especially Microsoft Word, PowerPoint, Excel, e-mail and online calendar system
• Knowledge of AP/AR/Billing and other back room support

EDUCATION:

REQUIRED: High School Degree

DESIRABLE: Associates Degree

REQUIRED MANAGERIAL/INTERPERSONAL SKILLS:

• Excellent oral communication skills
• Decisiveness
• Judgment
• Flexibility
• Listening skills
• PC Skills
• Finance experience
• Experience working with MP2 (Work order management system)
• Self-Initiative

Note:  Due to our clientâ™s requirement, this particular position requires employees to provide acceptable documentation showing full vaccination as per CDC guidelines at the time of employment.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $27.50 - $27.50 C&W Services is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.