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Posted: 11-Jan-25
Location: Bend, Oregon
Internal Number: R1018751
Swing Shift Differential - $2.50/hr
Night Shift Differential - $5.50/hr
Weekend Differential - $2.00/hr
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Diet Aide
REPORTS TO POSITION: Food Services Manager
DEPARTMENT: Food Services
DATE LAST REVIEWED: August 15, 2017
OUR VISION: Creating Americas healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, caf, deli and catering.
POSITION OVERVIEW: The Diet Aide is the patients first point of contact with the food service department, and serves as a customer service champion. The Diet Aide answers incoming room service calls from patients, nurses, and dietitians and places patient food orders. This position does not directly supervise any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Answers incoming phone lines from patient rooms to take food orders from patients and staff. Inputs patients menu order utilizing point of sale ordering system
Enters patients meal orders accurately and efficiently into point of sale system while on the phone with the patient or staff member. Reviews patients dietary restrictions at time of order to ensure food orders meet dietary requirements. Recommends alternate menus if patient requests are not in compliance with dietary restrictions. The Diet Aide will request the patients assigned nurse to review and approve the patients request to if it is not in alignment with the patients diet restrictions.
Maintains knowledge of therapeutic diets and menu items to ensure patients diet restrictions are adhered to. Understands and researches diet restrictions to ensure patients have opportunity for nourishment by coordinating food choices with nursing staff
Prepares special diet needs, such as tube feeding, when directed. Enters appropriate charges for tube feeding
Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)
Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with St. Charles Health System standards and Oregon Food Sanitation standards
Provides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed during high volume times
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: N/A
Preferred: High school diploma or GED
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Current county food handlers card
Preferred: N/A
EXPERIENCE:
Required: N/A
Preferred: Minimum 1 year of hospital or nursing home with diet experience
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION
Skills:
General
Must have excellent communication skills and ability to interact with a diverse population and professionally represent
St. Charles Health System.
Ability to multi-task and work independently
Strong team working and collaborative skills
Ability to work in a stressful, fast paced environment while maintaining attention to detail and a high customer service level
Strong analytical, problem solving and decision making skills
Intermediate proficiency in Microsoft applications (Word, Excel and Access), and ability to track financial costing
Position Specific
Excellent customer service
Understanding of gavage feeding and special diets in a therapeutic environment
PHYSICAL REQUIREMENTS:
Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.
Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.
Rarely (10%): Keyboard operation.
Never (0%): Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
DEPARTMENTAL SUMMARY: The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, caf, deli and catering.
POSITION OVERVIEW: The Diet Aide is the patients first point of contact with the food service department, and serves as a customer service champion. The Diet Aide answers incoming room service calls from patients, nurses, and dietitians and places patient food orders. This position does not directly supervise any other caregivers.
EDUCATION:
Required: N/A
Preferred: High school diploma or GED
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Current county food handlers card
Preferred: N/A
EXPERIENCE:
Required: N/A
Preferred: Minimum 1 year of hospital or nursing home with diet experience
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION
Skills:
General
Must have excellent communication skills and ability to interact with a diverse population and professionally represent
St. Charles Health System.
Ability to multi-task and work independently
Strong team working and collaborative skills
Ability to work in a stressful, fast paced environment while maintaining attention to detail and a high customer service level
Strong analytical, problem solving and decision making skills
Intermediate proficiency in Microsoft applications (Word, Excel and Access), and ability to track financial costing
Position Specific
Excellent customer service
Understanding of gavage feeding and special diets in a therapeutic environment
PHYSICAL REQUIREMENTS:
Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.
Occasionally (25%): Climbing ladder/step-stool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.
Rarely (10%): Keyboard operation.
Never (0%): Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)Is Exempt Position?
NoJob Family:
DIET AIDEScheduled Days of the Week:
As Scheduled (may include weekends and holidays)Shift Start & End Time:
0500-0130