Under the minimal direction of the department leader(s), the Clinical Information Systems Analyst, Senior will be responsible to provide operational support clinical applications which include, but not limited to, lab, radiology, pharmacy, order communications, nursing care, and physician access applications. In addition, the Clinical Information Systems Analyst Senior will be expected to test, implement, and provide ongoing maintenance of systems to meet customer, regulatory and IS infrastructure requirements. Responsibilities include systems analysis, providing creative and viable solutions to problems, developing and executing detailed test plans, and creating thorough documentation. Participation in project and change management assignments will require eliciting and translating customer requirements into solid system design, with an emphasis on enhancing productivity and standardized workflows. A diverse customer base of clinical and support staff, management, and physicians, requires excellent oral and written communication skills. The selected candidate will also be included in the on-call rotation schedule.

Essential Duties:

• Responsible for the implementation and development of assigned clinical applications.
• Provide project management team with identified risks, concerns, and ambiguities discoveries.
• Actively participates in workflow design, build, implementation, evaluation and support of end user education.
• Work closely with internal resources and vendor to upgrade applicable software or enhancements, including testing any new functionalities, enhancements or upgrades.
• Lead new project as assigned; responsible to delegate work and to review of others' work product.
• Analyzes applications and make recommendations for improvement.
• Analyzes problems and errors produced by applications and end-users and work closely with end-users and vendor to effectively correct the problems.
• Supports and troubleshoots interfaces for inbound/outbound.
• Determines operational objectives by analyzing functions; gathering information; and evaluating output requirements and formats.
• Provides references for users by writing and maintaining user documentation; provides help desk support; and trains users.
• Maintains system protocols by writing and updating procedures.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelors Degree in Arts/Sciences (BA/BS) Computer Science, Information Systems, Computer Engineering, or related field.

• Req 5 years Experience to include implementation, testing, and on-going support.
• Req Experience in a healthcare setting.

• Req Must have a maturing level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes.
• Req Thorough documentation skills business language.
• Req Must be able to communicate the impact and solutions of application/system problems in business language.
• Req Must have a professional approach in all situations.
• Req Ability to work any hours to support 24/7 operations.
• Req Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management.
• Req Availability to travel between buildings and locations.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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