Job TitleCustomer Service OfficerJob Description SummaryJob DescriptionAbout the RoleProvide Helpdesk service to customers via email and phone calls. Provide practical advice and solutions to customers' concerns and manage their expectations professionally. Obtain feedback from the customers and accurately input the request into the Computerized Maintenance Management System (CMMS). Assign and despatch Service Orders to the duty technicians/cleaners for immediate response and attendance. Resolve any pending disputes or complaints with customers, as well as any ambiguous responsibility issues. Follow the work progress with the FM team and pr