Southern California Permanente Medical Group (Kaiser Permanente)
Bakersfield, California
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Job TitleTechnical Support ExecutiveJob Description SummaryResolving incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.Job DescriptionResponsible for but not exclusive to the following:Audio Visual equipment within the office space.PC break fix support for the business within market.Facilitation of onboarding and off-boarding.VoIP (MS Teams) support.Mobile phone/device support (IOS & Android).
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