Kaiser Permanente - Washington Permanente Medical Group
Seattle, Washington
Featured! Featured!
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Administrative Assistant II - Vision Rehab Center, Westwood
UCLA
Application
Details
Posted: 05-Nov-25
Location: Los Angeles, California
Internal Number: 149694999
DescriptionJoin our Vision Rehabilitation Center, a multi-specialty optometry group practice dedicated to providing exceptional care in Westwood. The Vision Rehab Center, under the Department of Ophthalmology, encompasses low vision rehabilitation, optometric primary care, refractions, contact lenses, research study visits, and the UCLA Executive Health Program. We are looking for a team member who is dependable and committed to creating a positive experience for both patients and providers. Responsibilities include, but are not limited to:
Schedule all patient appointments, manage check-in/check-out processes
Respond to a high volume of diverse phone inquiries
Collect patient payments at the time of service, prepare and submit billing information to the department’s business team
Assist with pre-authorization processes to support patient access to care
Provide occasional support in rooming patients and cleaning exam rooms between visits
Maintain the office calendar, including doctors’ meetings, travel schedules, staff shifts, and work-study coverage to ensure smooth daily operations.
Salary Range: $26.42-37.49 Hourly
Qualifications
Required:
• Experience working with major medical insurance plans.
• Working knowledge of medical terminology.
• Demonstrated ability to triage patient issues to achieve resolution including the ability to interact diplomatically and sympathetically with patients, their families and the general public in a high volume, continuous public contact setting.
• Demonstrated interpersonal skills to interact effectively with staff, physicians and patients over the phone and in person.
• Ability to complete heavy flow of work with minimal supervision and within established time frames.
• Ability to prioritize and organize workload, working independently and multi-tasking with frequent interruptions.
• Ability to respect and preserve the confidentiality of personnel information and other sensitive matters.
• Demonstrated skill in problem solving to quickly assess, define, and resolve complaints and errors.
• Ability to schedule and register patients utilizing the computerized appointment scheduling and registration systems.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.
