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Reporting to the OIT Service Desk Manager, this position is responsible for providing leadership and supervision to the Service Desk staff and 40+ student workers. This includes oversight, coordination, and prioritization of activities of the OIT Service desk staff. Additional duties include providing excellent customer service to the UTD University community for all IT related support, including proper communication of issues within the OIT department, academic technical support staff, and coordinating support efforts between various IT operations teams. The Technical Team Lead is responsible for the technical direction and mentorship of full-time staff and student employees. The Technical Team Lead will be responsible for establishing technical best practices, assisting in ensuring policies and procedures are met, and helping create a knowledge centered culture. The Technical Team Lead will work in conjunction with the Manager to identify technical weaknesses within the team and provide the appropriate mentorship and/or training to address those weaknesses. The Technical Team Lead will also be responsible for ensuring tickets are properly handled and are zeroed out at the end of the day, as well as tracking and sharing regular metrics. The Technical Team Lead is a hands-on technical and managerial position, providing both guidance as well as working on the most challenging technical tasks.
The University of Texas at Dallas is an innovative institution in the heart of North Texas on the path to achieving Tier One national research university status.UT Dallas has grown since its founding in 1969 to include 132 degree programs, with cutting-edge curricula serving a variety of undergraduate and graduate student interests.The University continues its original commitment to providing some of the state's most-lauded science and engineering programs and has also gained prominence for a breadth of educational paths, from criminology to biomedical engineering to arts and technology.The wealth of learning resources available to UT Dallas students is the result of a concentrated effort to attract the top minds on both ends of the classroom relationship. Joining the faculty's Nobel laureate and four National Academies members since 2005 are more than 200 tenure and tenure-track professors hailing from the world's best colleges, including Harvard, MIT, Cambridge and Columbia University. In addition, UT Dallas is home to more than 50 centers, labs and institutes that facilitate research and opportunities for hands-on learning. Students, meanwhile, arrive at UT Dallas well-prepared ...to succeed in higher education: In 2011, nearly 39 percent of freshmen ranked in the top 10 percent of their high school class, and 75 percent ranked in the top 25 percent.With an eye on building a future as bright as its beginnings, UT Dallas will continue its push to attain Tier One research university status and produce graduates who are well-equipped to succeed professionally.
