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The Soft Services Manager is responsible for planning, managing, and monitoring all soft services within the facility to ensure a clean, safe, hygienic, and pleasant environment in line with company standards, statutory norms, and client expectations.
Key Responsibilities
1. Soft Services Operations
Manage housekeeping, cleaning, façade cleaning, pest control, landscaping, waste management, washroom hygiene, and pantry services.
Ensure daily service delivery as per SLA, SOPs, and scope of work.
Monitor service quality through regular inspections and audits.
2. Manpower & Vendor Management
Deploy and manage housekeeping and soft service manpower effectively.
Coordinate with service vendors and ensure contract compliance.
Conduct regular performance reviews and tool-box talks.
3. Hygiene, Health & Safety
Ensure adherence to hygiene standards, safety practices, and infection control norms.
Maintain availability and proper usage of cleaning chemicals, equipment, and PPE.
Support EHS initiatives and audits.
4. Client & Occupant Coordination
Act as a single point of contact for soft service-related issues.
Address complaints and service requests within defined TAT.
Ensure high occupant satisfaction through proactive service delivery.
5. Audits & Compliance
Prepare for internal, external, and statutory audits.
Maintain records, checklists, MSDS, training logs, and compliance documents.
Ensure compliance with labor laws and site-specific policies.
6. Cost Control & Budgeting
Monitor operational costs and optimize resource utilization.
Control consumable usage and reduce wastage without compromising quality.
Support budgeting and monthly MIS reporting.
7. Training & Continuous Improvement
Conduct regular training for housekeeping and soft service staff.
Implement best practices, new cleaning technologies, and sustainability initiatives.
Drive continuous improvement in service standards.
Key Skills & Competencies
Strong knowledge of soft services operations
Vendor and manpower management
Client handling and communication skills
Understanding of hygiene, safety, and compliance norms
Problem-solving and team leadership
MS Office and basic reporting skills
Qualification & Experience
Graduate / Diploma in Facility Management, Hotel Management, or equivalent
5â“10 years of experience in soft services / facility operations
Experience in Premium commercial buildings ,Hotel or corporate facilities preferred
Reporting To
Building Manager / SME Soft Services
Soft Services Manager â“ Facility Operations
Role Purpose
The Soft Services Manager is responsible for planning, managing, and monitoring all soft services within the facility to ensure a clean, safe, hygienic, and pleasant environment in line with company standards, statutory norms, and client expectations.
Key Responsibilities
1. Soft Services Operations
Manage housekeeping, cleaning, façade cleaning, pest control, landscaping, waste management, washroom hygiene, and pantry services.
Ensure daily service delivery as per SLA, SOPs, and scope of work.
Monitor service quality through regular inspections and audits.
2. Manpower & Vendor Management
Deploy and manage housekeeping and soft service manpower effectively.
Coordinate with service vendors and ensure contract compliance.
Conduct regular performance reviews and tool-box talks.
3. Hygiene, Health & Safety
Ensure adherence to hygiene standards, safety practices, and infection control norms.
Maintain availability and proper usage of cleaning chemicals, equipment, and PPE.
Support EHS initiatives and audits.
4. Client & Occupant Coordination
Act as a single point of contact for soft service-related issues.
Address complaints and service requests within defined TAT.
Ensure high occupant satisfaction through proactive service delivery.
5. Audits & Compliance
Prepare for internal, external, and statutory audits.
Maintain records, checklists, MSDS, training logs, and compliance documents.
Ensure compliance with labor laws and site-specific policies.
6. Cost Control & Budgeting
Monitor operational costs and optimize resource utilization.
Control consumable usage and reduce wastage without compromising quality.
Support budgeting and monthly MIS reporting.
7. Training & Continuous Improvement
Conduct regular training for housekeeping and soft service staff.
Implement best practices, new cleaning technologies, and sustainability initiatives.
Drive continuous improvement in service standards.
Key Skills & Competencies
Strong knowledge of soft services operations
Vendor and manpower management
Client handling and communication skills
Understanding of hygiene, safety, and compliance norms
Problem-solving and team leadership
MS Office and basic reporting skills
Qualification & Experience
Graduate / Diploma in Facility Management, Hotel Management, or equivalent
5â“10 years of experience in soft services / facility operations
Experience in Premium commercial buildings ,Hotel or corporate facilities preferred
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.
