Customer Service Representative Duties and Responsibilities Handling Customer Inquiries Customer service representatives are responsible for being the first point of contact for customers. They answer questions and provide accurate information across multiple channels. Respond to customer inquiries via phone, email, chat, or social media Provide clear and accurate information about products or services Guide customers through processes, policies, and procedures Resolving Customer Issues A core responsibility of a customer service representative is to identify problems and find effective solutions while maintaining a positive customer experience. Investigate customer complaints an