Online Course Delivery Manager

Online applications must be received before 11:59pm on:
May 3, 2026
If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):
1440-NN_ADMINPRO - Student Services Manager, 1440-YN_ADMINPRO - Student Services Manager

Business Title:
Online Course Delivery Manager

Employee Type:
Admin. Professional

Position Details:

The Opportunity:

As an Online Course Delivery Manager, you will provide strategic and operational leadership for all online instructional activity within the Carson College of Business, including both masters and undergraduate business programs delivered through WSU Global. This position is responsible for leading the planning, coordination, and execution of faculty recruitment, hiring, training, evaluation, course scheduling, and instructional delivery processes, as well as engaging faculty in important marketing and recruitment.

Serving on the CCB Graduate and Online Programs team as the central point of leadership for cross-functional teams, the manager collaborates across the WSU system with academic departments, the Carson Center, distance campus business directors, Global Campus, fiscal services, enterprise systems, publishing representatives, marketing and communications and enabling partners to ensure high-quality, compliant, and scalable online offerings. The position drafts and recommends policies; and develops, implements processes related to delivery of online programs, inclusion of campus students in online programs and provides supporting data, reports and recommendations to college leadership.

Additional Information:

This is a full-time (100% FTE), permanent position. Overtime eligibility will be determined based on final salary placement.

Monthly Salary:

$4,943 - $6,912 | Commensurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits:

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.

Required Qualifications:

• Positions require a Bachelor's degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis. A Masters degree in a relevant field may be substituted for up to one year of the required experience.
  
• Strong written and verbal intercultural communication skills.
  
• Demonstrated experience working collaboratively with others from diverse backgrounds and perspectives.
  
• Progressive experience leading academic program operations, faculty coordination and training, or online education initiatives.
  
• Demonstrated ability to lead cross-functional teams and manage complex, multi-term instructional systems.
  
• Expertise in quality online higher ed program delivery.
  

Preferred Qualifications:

• Experience managing, tracking and reporting program data.
  
• Experience in student academic support programs.
  
• Demonstrated experience working independently, but within a collaborative team environment, and ability to establish priorities and follow-up in a timely manner.
  
• Experience designing and delivering pedagogical training.
  
• Master's degree and experience administering large scale online programs.
  

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

About Department/College/Area/ Campus - Business.wsu.edu

Area/College: Carson College of Business
Department Name: Graduate and Online Programs
Location: Pullman, WA

Application Instructions:

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

• External candidates, upload all documents in the 'Application Document' section of your application.
  
• Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.
  
• Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.
  
• Reference contact information will be requested later in the recruitment process through Workday.
  

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:
Full time

Position Term:
12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/Online-Course-Delivery-Manager_R-14799

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.







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