Posted: 28-May-26
Location: Nashville, Tennessee
Type: Full Time
Salary: $85,000 - $105,000
Salary Details:
Required Education:
The New Cumberland – Nashville, TN
Opening 2026
The New Cumberland is a first?of?its?kind luxury short?term rental resort community in Nashville, TN. Our 80 high?end STR residences (4–5 bedrooms, rooftop entertainment decks), indoor/outdoor wedding + event venue (The Crystal Atrium), community pool, custom pool bar, pickleball courts, convenience market, and 24/7 security create a boutique resort experience unlike anything in the region.
We are seeking a dynamic, analytical, and operations?driven Revenue Director / General Manager to lead both revenue strategy and day?to?day resort operations. This hybrid leadership role is ideal for a seasoned STR, hotel, or resort professional who excels at maximizing revenue while building high?performing teams and delivering exceptional guest experiences.
Position Overview
The Revenue Director / General Manager is responsible for all revenue management, pricing strategy, distribution, forecasting, and performance analytics, while also overseeing daily operations, guest services, housekeeping, maintenance, vendor management, and staff leadership.
This role ensures The New Cumberland operates efficiently, profitably, and with a luxury level guest experience. The ideal candidate is both strategic and hands on, with deep knowledge of STR market dynamics, hospitality operations, and technology driven revenue optimization.
Key Responsibilities
Revenue Management
- Develop, implement, and monitor revenue strategies to maximize occupancy, ADR, RevPAR, and total resort revenue.
- Analyze market trends, competitor performance, and booking patterns to adjust pricing in real time.
- Manage and optimize distribution across Airbnb, Vrbo, Booking.com, direct booking channels, and OTAs.
- Oversee demand forecasting, budgeting, and revenue reporting for ownership.
- Implement yield strategies for peak seasons, special events (CMA Fest, Titans games, concerts, conventions).
- Manage and maintain PMS, RMS, channel manager, and revenue tools.
General Manager / Resort Operations Leadership
- Oversee all daily operations across the resort, including guest services, housekeeping, maintenance, security, and event operations.
- Recruit, train, and lead a high performing on site team.
- Ensure exceptional guest satisfaction, service standards, and brand consistency.
- Manage vendor relationships, service contracts, and operational budgets.
- Oversee The Crystal Atrium event venue operations, including coordination with wedding, corporate, and group sales teams.
- Maintain property quality standards, safety compliance, and preventative maintenance schedules.
- Collaborate with marketing to align promotions, brand messaging, and revenue goals.
- Implement operational SOPs, inventory controls, and quality assurance systems.
Skills & Competencies
- Data driven decision maker with strong analytical and forecasting skills.
- Proven leadership ability with a collaborative, team oriented approach.
- Strong operational management, problem solving, and organizational skills.
- Ability to adapt quickly to market shifts and competitive pressures.
- High attention to detail with a results oriented mindset.
- Excellent communication, negotiation, and interpersonal skills.
Compensation & Benefits
- $85,000–$105,000 salary, based on experience.
- Health insurance after 60 days.
- Paid time off and holidays.
- Professional development and growth opportunities.
- Discounts on stays within the resort community.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Revenue management: 3 years (Required)
- Hospitality management: 3 years (Preferred)
Ability to Commute:
- Nashville, TN 37207 (Required)
Ability to Relocate:
- Nashville, TN 37207: Relocate before starting work (Preferred)
Qualifications
- Bachelor’s degree in Hospitality Management, Business, Finance, Economics, or related field (Master’s preferred).
- 3–5+ years of revenue management experience in hotels, resorts, or STR operations (STR experience strongly preferred).
- 3+ years of hospitality operations or General Manager experience in a hotel, resort, or large?scale STR environment.
- Strong understanding of Nashville tourism, STR regulations, and local demand drivers.
- Experience with wedding, corporate event, or group sales revenue strategies is a plus.
- Proficiency with PMS, RMS, channel managers, and hospitality tech platforms.
