There’s nothing more exciting and rewarding than being able to make a significant, positive difference in someone’s life. At UCLA Health, you’ll experience this joy every day while also enjoying the positive, supportive, and collaborative environment that makes ours one of the most loved workplaces. Join us and find out for yourself.

As a Patient Service Representative, you will have the opportunity to provide direct support to the physicians and patients for assigned primary and/or specialty care. Major duties include but are not limited to acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

At UCLA Health, passionate clinicians in a wide range of disciplines have enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We’re also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you’re looking to experience greater challenge and fulfillment in your career, come to UCLA Health.

Pay Range: $30.36 - $43.49

Qualifications

Required:

Skill in setting priorities which accurately reflect the relative importance of job responsibilities
Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Ability to provide coverage for Community Clinics as assigned.

Preferred:

Knowledge of specific specialty practice and workflows (Rheumatology, Endocrinology, Pulmonary & Sleep Medicine, and Cardiology).
Familiarity and knowledge of authorization process & managed care programs
Knowledge of major medical insurance plans and types of coverage provided.
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
Skill in using a PC with associated programs including Word, Excel, and Email.
Knowledge of hospital computer systems, personal computer systems and the various software products to perform administrative work.
Knowledge of authorization process & managed care programs.

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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