The Senior Manager, MN Clinical Ops is responsible for the planning, organizing and managing of assigned areas. Works closely with leadership and physician management in the centralized infrastructure development and operations for a specific specialty, regional program or department. The Senior Manager, MN Clinical Ops plays an important role in coordinating the strategic planning, program and policy development for multiple sites to insure successful implementation and monitoring. Ensures department supports the needs of patients, physicians and staff and implements process improvement initiatives.
Job Duties & Responsibilities:
Manages the administrative and clinical services for one or more physician office sites.
Plans, coordinates, implements and monitors projects and initiatives relating to operations, and ensuring they are consistent with strategic mission.
Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols.
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. Develops business and operations plans for assigned areas, programs and services in collaboration with Director.
Establishes effective patient care processes and workflows in collaboration with other leaders. Develops and supports policies and procedures that support the provision of quality and timely patient care services.
Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services.
Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
Supervises employees, including administrative, clinical, technician and health information staff.
Hires candidates, assumes responsibilities for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment.
Ensures daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
Supports organizational restructuring, new workflows, processes, programs and technologies within a department and in conjunction with multiple departments or specialties.
Manages change, including the transitions of new physicians and programs; develops specific transition plans to ensure successful implementation.
Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
Qualifications
Education:
Associate's Degree in Nursing required
Bachelor's Degree in Nursing, Business or Healthcare Administration preferred
License/Certification:
Valid CA RN license required
Basic Life Support (BLS) from AHA Healthcare Provider Certified preferred
Ambulatory Care Nursing -AAACN Certification preferred
Experience:
Eight (8) years of experience in healthcare management or related field required.
Three (3 ) years of experience in business planning, performance improvement, data analytics, and healthcare operations preferred.
Experience in Oncology operations highly preferred
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.
