We are seeking enthusiastic individuals for an entry-level trainee position. This role is designed to provide the foundational knowledge needed for a successful career in auto claims adjusting. Over time, you will have the opportunity to grow your technical expertise and advance into more complex claim handling responsibilities.

Position Overview – Claims Adjuster Trainee:              

To be oriented and trained as a new industry professional with the ability to analyze auto insurance claims and determine coverage, liability, and appropriate claim payments.

Responsibilities:

Training & Development

• Participation in structured on-the-job training activities under close supervision.

Claims Handling (Under Supervision)

• Adjusting auto liability and/or physical damage claims including collision, comprehensive, and property damage losses.
• Reviewing coverage, evaluating liability, and determining appropriate claim resolution.
• Handling low-severity claims while developing technical and investigative skills.
• Obtaining and reviewing police reports, statements, photos, estimates, and other documentation.
• Coordinating vehicle inspections, appraisals, and repairs as needed.
• Communicating claim status and next steps with insureds, claimants, repair facilities, and clients.
• Documenting claim files thoroughly and accurately, and properly coding claim activity.

Operational Support

• Assisting experienced adjusters and supervisors with higher complexity claims as assigned.
• Participating in rotational assignments to support departmental or office needs.
• Maintaining service standards and timely claim handling.

Education Requirements

• High School Diploma or equivalent required. 
• Bachelor’s or Associate’s degree from an accredited college or university preferred.

Experience Requirements

• Customer Service
• Data Entry and documentation accuracy
• Basic understanding of insurance or claims concepts (preferred)
• Computer systems and recordkeeping programs (preferred)
• Prior auto claims, automotive, or insurance-related experience (preferred)
• Familiarity with vehicle damage, repair processes, or automotive terminology (a plus)

The above statements are intended to describe the general nature and level of work being performed by the incumbents of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position

About Southlake Insurance Group

Southlake Insurance Group, a technology and data driven insurance platform providing insurance infrastructure as a service, stands as a leading provider of specialty insurance solutions. Southlake consists of three A- (Excellent), Financial Size Category VIII ($100 million–$250 million) AM Best rated insurance companies. Through its subsidiaries —Southlake Specialty Insurance Company, Westlake Specialty Insurance Company, and Nevada General Insurance Company—Southlake offers a comprehensive range of products. Committed to excellence and innovation, Southlake consistently delivers exceptional value and service to its policyholders. Backed by a team of seasoned insurance industry experts, Southlake understands the unique challenges faced by MGAs and Program Managers when working with traditional insurance companies. Our deep industry expertise, financial strength, and strategic approach enable us to provide innovative, tailored solutions that help our partners succeed.

Connections working at Southlake Insurance Group