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Bachelor's degree in Computer Science, Business Administration, Instructional Technology, Higher Education or related field. Two years experience working in Customer Service, Higher Education, Distance Education, Technology Support or closely related field. Previous experience working with the Blackboard Learning Management System (LMS) and/or Help Desk software and protocols is preferred. Demonstrated success in managing staff and resources in a higher education or technology support environment is desired. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Provides problem analysis, instructional support, and comprehensive assistance to users of the Online Support Desk. Assists Sam Houston State University (SHSU) Online Operations for the advancement of SHSU Online, Sam Houston State University and the Texas State University System's (TSUS) mission, goals and strategic initiatives.
Primary Responsibilities (Staff Positions Only):
Assists users of the Blackboard Learning Management Systems (LMS) or associated/incorporated third-party software and
About Sam Houston State University
For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more.
SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online.
Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges th...e university's significant commitment to service.
Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston.
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
Member The Texas State University System
