Job Title

Job Description Summary

Job Description

Multi-Skilled Technician

Role Overview

The Multi-Skilled Technician (MST) is responsible for handling day-to-day maintenance, troubleshooting, and repair activities across multiple technical domains such as electrical, plumbing, HVAC, and basic civil work. The role ensures smooth operations of building systems and quick resolution of complaints at the site.

Key Responsibilities

1. Electrical Maintenance

Perform routine checks and maintenance of electrical systems (DB panels, lighting, wiring)

Handle minor electrical repairs and breakdowns

Monitor DG sets, UPS systems, and power backup systems

Ensure proper functioning of common area lighting

2. HVAC & Mechanical Systems

Operate and maintain HVAC systems (AHU, FCU, VRV/VRF units)

Monitor temperature and ventilation systems

Assist in preventive maintenance of chillers and AC units

3. Plumbing & Water Systems

Attend plumbing complaints (leakages, blockages, fixture repairs)

Maintain water supply systems, pumps, and pipelines

Monitor STP/ETP operations (if applicable)

4. Civil Maintenance

Carry out minor civil works (patch repairs, painting touch-ups)

Inspect building structure for damages and report issues

Maintain common areas, pathways, and basic infrastructure

5. Complaint Handling

Attend resident/tenant complaints within defined TAT

Ensure proper closure of complaints in the system/logbook

Maintain service quality and customer satisfaction

6. Preventive Maintenance

Follow preventive maintenance schedules for all equipment

Maintain checklists and records

Identify potential issues and take corrective actions

7. Safety & Compliance

Follow all safety protocols and guidelines

Use PPE while performing tasks

Ensure equipment is operated safely and efficiently

8. Documentation & Reporting

Maintain daily logbooks and maintenance records

Report breakdowns, incidents, and major issues to supervisors

Assist in audits and inspections

Skills & Competencies

Basic knowledge of electrical, plumbing, HVAC, and civil work

Troubleshooting and problem-solving ability

Good communication skills

Ability to work in shifts

Customer service orientation

Qualification & Experience

ITI/Diploma in Electrical/Mechanical or relevant trade

2â“5 years of experience in Facility Management / Building Maintenance

Experience in residential/commercial sites preferred

Working Conditions

Rotational shifts (including night shifts if required)

On-call availability for emergencies

Work involves physical activity and site movement

Key Performance Indicators (KPIs)

Complaint closure time (TAT)

Preventive maintenance compliance

Equipment uptime

Customer satisfaction level

Safety compliance

Reporting To

Technical Supervisor / Technical Manager / Facility Manager