Job Title

Job Description Summary

Job Description

About the Job:

Business Leadership & Strategy

• Develop and execute strategic plans to achieve business growth and profitability goals.
• Identify and capitalize on new market opportunities and trends in the cleaning services industry.
• Drive innovation, particularly in sustainable and green cleaning solutions.

Operational Excellence

• Oversee daily operations, ensuring high service standards and operational efficiency.
• Implement systems and processes to enhance service delivery and client satisfaction.
• Monitor compliance with safety, health, and environmental regulations.

â‹Financial Management

• Prepare and manage budgets, ensuring cost control and financial sustainability.
• Build financial forecast, analyze financial reports and identify opportunities to improve profitability.
• Develop pricing strategies to maintain competitiveness.
• Lead, inspire, and manage a diverse team of employees across various levels.
• Drive employee development through training and performance management.
• Foster a culture of accountability, teamwork, and professional growth.

Client Relationships & Business Development

• Establish and maintain strong relationships with key clients and stakeholders.
• Lead contract negotiations and ensure the retention of major accounts.
• Represent the company in meetings, presentations, and industry events.

â‹Sustainability Focus

• Champion environmentally sustainable cleaning practices across the business.
• Evaluate and introduce eco-friendly products and techniques into service offerings.
• Monitor the environmental impact of operations and recommend improvements.

Team Leadership

• Lead, inspire, and manage a diverse team of employees across various levels.
• Drive employee development through training and performance management.
• Foster a culture of accountability, teamwork, and professional growth.

About You:

• Minimal bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required

• Minimum of 10 years of relevant experience in facility management experience preferably soft services.

• Strong discipline of financial management including financial tracking, budgeting and forecasting

• Proficient in understanding management agreements and contract language

• Ability to develop and maintain a client focused, partnering and consultative approach

• Proficient in anticipating client needs, thinking strategically, solutions focused and be both proactive and reactive as the situation and circumstances dictate

• Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value-added benefit of the outsourcing partnership