The Director, Clinical Operations is responsible for organizing, directing, and overseeing all aspects of care delivery, care planning, hospital/partnership management and the achievement of key performance metrics for a geographic area or service line. In addition, the Director oversees the daily operations as well as clinical processes and procedures across the assigned multiple outpatient sites of the Cedars-Sinai Medical Network. This role is responsible for management of operational programs and services, financial oversight and staff management. Serves as liaison with the local hospital leadership teams, medical staff, ancillary departments and other personnel to ensure patient advocacy. This position works collaboratively with the operational management team to ensure optimal clinical operations with a lens on clinical quality and patient safety, and the efficient and effective functioning of clinical processes across specialties and programs. The Director plays an important role in the development and evaluation of new models of care and the establishment of new specialties, procedures and practice sites and well as being responsible for ensuring high quality care across the continuum of care.
Primary Duties and Responsibilities:
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Direct and oversee the clinical operations and management of the CSMN owned and operated medical clinics ensuring efficient operations, while maintaining a high level of service and maximizing productivity and overall performance.
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Plans, coordinates, implements and monitors projects and initiatives relating to operations, and ensures they are consistent with strategic mission.
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In collaboration with operational and medical leadership, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support the provision of quality and timely patient care services
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Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical and ancillary services, and infection prevention.
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Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains clinical staff compliance with health system and Foundation policies, procedures and protocols.
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Understands and supports the business requirements and fiscal structure, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
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Proactively manages change, including the transitions into new clinical spaces or the implementation of new programs.
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Assumes fiscal responsibility for the geographic area and managed clinics, including budget preparation, expense control and revenue enhancement. In collaboration with Executive management and operational team, develops business and operations plans for assigned areas, programs and services
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Directs the coordination/integration of outpatient services between the hospital, clinical departments and across the continuum of care and directs the continuous improvement of all clinical practices, services and operations by design and implementation of systems, processes and methods to evaluate and improve patient care.
Qualifications
minimum - High School Diploma/GED or Associate's Degree - Nursing or healthcare related field
Work Experience:
5 years minimum - Experience working in an Ambulatory Surgery Center
7 years minimum - Leadership in healthcare industry. Ambulatory/medical office experience, preferably in a multi-specialty medical group setting, previous medical office management preferred. Billing experience advantageous.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.
