Job Title

Job Description Summary

Job Description

KEY RESPONSIBILITIES

Asset Operations & Strategy

• Provide day-to-day operational support with a focus on efficiency and long-term asset performance

• Contribute to strategic initiatives that enhance overall center value

Customer Experience

• Drive initiatives to improve the customer journey

• Ensure successful outcomes in qualitative audits and mystery shopping programs

Financial Risk Management

• Oversee tenant financial obligations, including bank guarantees and security deposits

• Coordinate debt recovery processes and monitor outstanding balances

Tenant Relations

• Support tenant onboarding and maintain strong relationships with tenants

• Handle tenant inquiries and ensure compliance with operational standards

Project & Operations Management

• Coordinate maintenance, repair, and improvement projects

• Ensure alignment with internal standards and âœWelcome Attitude❠principles

ESG & Sustainability

• Collaborate with sustainability-focused partners and support ESG and CSR initiatives
   

CORE ACCOUNTABILITIES

Asset Administration & Financial Control

• Monitor and manage tenant bank guarantees and deposits

• Coordinate debt collection activities and prepare aging reports

• Analyze footfall and tenant turnover (daily, weekly, monthly)

• Ensure audit readiness and summarize audit outcomes

• Maintain accurate tenant data in internal systems

Tenant Liaison & Standards

• Coordinate onboarding of new tenants, including documentation and welcome materials

• Conduct regular inspections to ensure compliance with center standards

• Manage tenant communication and requests via internal platforms

• Develop and coordinate mystery shopping programs

• Projects & ESG Initiatives

• Coordinate internal projects (e.g., digitalization, customer services)

• Support marketing-related operational projects, including seasonal decorations

• Maintain and improve navigation tools within the center

• Build partnerships to support sustainability initiatives

Key Performance Indicators (KPIs)

• Effective management of financial securities and debt recovery

• Timely and high-quality project delivery within budget

• Strong audit performance and mystery shopping results

• Efficient management of operational budget

• Achievement of ESG and CSR targets
   

REQUIREMENTS

• Previous experience in operations, retail, property management, or a similar environment

• Strong organizational and coordination skills with the ability to manage multiple priorities

• Good understanding of financial processes (invoicing, deposits, or debt collection)

• Excellent communication skills and a customer-focused mindset

• Proactive, detail-oriented, and solution-driven approach

• Ability to work independently while collaborating with cross-functional teams

• Fluency in Slovak and English

• Experience with data analysis and reporting tools is a plus