Summary

The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service - computer skills - proper phone etiquette - proficiency in special food service and therapeutic diet procedures - a broad knowledge of routine modified diets - combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 05/12/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: performing duties in food service in a hospital environment; knowledge of tray assembly area procedures; using dietetics software programs; familiarity with regular and modified diets; assisting with food selections; following verbal and written instructions; and using computer equipment - phone system - and printers. This position requires effective communication skills both verbally and in writing and good customer service. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a bachelor's degree or four (4) years of education above the high school level with major study or at least 24 semester hours in subjects directly related to the position ((i.e. nutrition - dietary therapy - food and nutrition science - food service systems management - etc.). This education must have been obtained in an accredited business or technical school - junior college - college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. (Transcripts Required). OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond successfully completed post-high school education (beyond the second year) and specialized experience - as described above - which meet the total qualification requirements for this grade level. This education must have been obtained at an accredited business - secretarial or technical school - junior college - college - or university. NOTE: Your experience must be documented in your resume and transcripts are required. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major Duties: Utilizes a computer to enter and retrieve basic information Utilizes dietetic software programs to retrieve diet orders - recipes - and menu and inventory data Prints and assembles packets Properly operates telephone equipment to transfer or place calls on hold Provides professional and courteous customer service Triages telephone calls from customers and/or patients Provides basic-level education and information on therapeutic diets to patients - guests - and nursing staff Resolves customer and/or patient complaints Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action Correctly interprets diet activity and patient information - to ensure appropriate food items on meals trays Verifies physician orders for unusual diets - conflicting modifications - tube feeding orders and nutritional supplements Assist with food selections - ensuring appropriateness of menu selections for complex diets Answers the telephone using proper business etiquette Communicates with customers in a pleasant - friendly - personable - and professional manner Communicates effectively via telephone and in-person Attends to both verbal and nonverbal aspects of communication Work Schedule: 5:00AM-1:30PM - 6:30AM-3:00PM - or 11:30 AM - 8:00PM with nights - weekends - and holiday work
• Virtual: This is not a virtual position
• Position Description/PD#: Health Technician (Dietetic)/PD99855A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized