Summary

SAVAHCS in Tucson - AZ is hiring for a Supervisory Health Technician (Ophthalmology) to serve in our Surgical Care line. Health Technicians in the Veterans Health Administration (VHA) support Ophthalmologists and Optometrists in the eye clinic as part of the Surgical Care Line (SCL) providing a wide variety of clinical work and administrative duties.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency: Must be proficient in spoken and written English Experience and Education: (1) Experience: One year of experience in a health care field - such as but not limited to nursing - medical assistant - or health technician
• OR (2) Education: Two years above high school with a minimum of six semester hours directly related to a health care field or associate's degree in a health care related degree
• OR (3) Experience/Education Combination: Equivalent combinations of experience and education are qualifying
• Examples are listed below: (a) Six months of experience in the health care field
• and one year above high school OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - medical service specialists - or ophthalmology technicians given by the U.S. Armed Forces OR (c) Six months of experience in the health care field and completion of an independent study course in Ophthalmic Medical Assisting
• Certification: All applicants must be certified as a Certified Ophthalmic Assistant (COA) with the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO)
• The COA certification is JCAHPO's entry-level certification examination for a Health Technician (Ophthalmology)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: In addition to the basic requirements for employment - the following criteria must be met when determining the grade of candidates
• Experience of one year of experience equivalent to the next lower grade level (GS-9)
• Demonstrated Knowledge - Skills - and Abilities (KSA): In addition to meeting the all KSAs for the GS-10 grade level - the candidate must demonstrate the potential to acquire the assignment-specific KSA designated by an asterisk (*)
• 1
• Ability to work independently to set priorities - delegate tasks - meet multiple deadlines - analyze organizational problems - and develop and implement effective solutions to optimize quality - efficiency - performance - and productivity within the service
• 2
• Ability to develop policy - manage equipment requests - and provide workload analysis in Ophthalmology Service
• 3
• Demonstrated leadership and managerial skills including skill in interpersonal relations and conflict resolution to deal with employees - team members - managers and other departments
• *4
• Ability to perform the full range of supervisory duties which includes responsibility for assignment of work to be performed
• competency assessments
• performance evaluations
• selection of staff
• and recommendation of awards - advancements - and when appropriate - disciplinary actions
• Preferred Experience: One year supervisory/managerial experience
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-10
• Physical Requirements: The work generally requires nominal walking or standing for short periods of time or carrying of light loads of papers - books - reports - computers - monitors - and may require some physical ability and physical stress.

Duties

• Total Rewards of a Allied Health Professional The Supervisory Health Technician is responsible for the supervision - administrative management - and direction of eye clinic staff
• May be delegated administrative and professional responsibility for planning and directing the eye clinic staff activities including resident and student orientation
• Has full supervisory responsibility over nonsupervisory health technicians and other ancillary staff such as Medical Support Assistants
• Duties Include: Plans and carries out examinations in line with training and accepted practices
• Independently makes recommendations about clinical situations - procedures or changes to procedures in some situations
• Preventative measures used to recognize conditions that cause erroneous results or creates dangerous situations
• Independently troubleshoot clinic problems and complex instruments
• Provides patients consistent information according to established policies and procedures
• Handles conflict and veteran complaints constructively and appropriately
• Collaborates with other health care staff in a manner that enhances coordination of comprehensive patient care
• Maintains confidentiality of patient medical records according to policy
• Stays current with required training related to customer service and interpersonal skills
• Uses word processing software to execute several office automation functions such as storing and retrieving electronic documents and files
• activating printers
• inserting and deleting text
• formatting letters - reports - and memoranda
• and transmitting and receiving e-mail
• Work Schedule: Monday - Friday - 7:30 am to 4:00 pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 - Supervisory Health Technician (Ophthalmology) GS-0640-10 Permanent Change of Station (PCS): Not Authorized