JOIN OUR TEAM!!! 

Are you looking to be one of the team? To be part of the family and not just another number? Are you looking for a positive work environment where teamwork and diversity are key?

We value your contributions. Every role in our hospital has an impact on each of our patients. We work hard to make sure our employees love their work here. Many have been with us from the very beginning. Because we’re physician-owned, we understand the value of having a well-trained, well-resourced staff. When it comes to procedural healthcare, experience matters.

Lubbock Heart & Surgical Hospital is committed to providing better outcomes for our employees!

• Great Benefits – Medical, Vision, Dental, PTO & 401K
• Individually Tailored 6-12 Week Orientation
• Opportunities for Advancement
• Career Ladder for RNs, LVNs, & CSTs
• Consumer discounts through Perks
• Family Atmosphere
• Opportunity for Multi-Unit Training
• Free CEUs through Cornerstone, our online training system

We are looking for a dedicated Risk Manager like you to join our Lubbock Heart team.

What You Will do in this Role:

• Has full responsibility for day to day operations of the risk management program that includes an enterprise risk approach to exposures, loss control/loss prevention activities and patient safety.
• Accountable for identifying strategies and solutions to enhance the healthcare operations environment and initiates techniques to reduce exposures to risks inherent in such environment.
• Support and coordination of facility risk assessments.
• Provide consultation and assistance to facility leadership, staff, and physicians on day to day risk management issues and provide assistance to System Legal and Risk Management Services as needed.
• Review and “triaging” of all occurrence reports in RL Solution, related to patient, visitors and non-employee events to assess the risk/liability potential, direct the issues to the most appropriate function for investigation or resolution.
• Review and analyze occurrence data, claims data, and other data sources for risk related trends and report to facility leadership and System Risk Management, and develop targeted initiatives to address risk trends.
• Collaborate with Quality Director in the identification and analysis of Patient Safety Events and serve as Risk Management representation in the Quality Filter process and on quality committees as needed.
• Proactively identify risk management related training and education needs and plan, develop and present training designed to minimize the frequency and reduce the severity of actual and potential risks.
• Participate in or lead in the disclosure of unexpected/adverse clinical outcomes; Provide education and training on the disclosure process and policy to key management and physicians who will participate in patient disclosures.
• Serve on appropriate clinical and non-clinical committees where risk management expertise is beneficial in a capacity of expert advisor or consultant or attend as appropriate based on availability.
• Review, monitor, manage, and investigate compliance with various codes, laws, rules and regulations mandated by state and federal agencies or enforcement authorities, including compliance with the medical device program (SMDA) standards and other regulatory duties as defined by System Risk Management and System Legal Services.
• Review high-risk patient complaints and/or grievances that may be the source of potential legal action, discuss and offer solutions when possible to resolve patient and/or family grievances perceived as potential liability claims in collaboration with patient representatives. This excludes general Customer Service complaints.
• Assist System Risk Management in the coordination of information gathering and interviews related to claims and suits and interact with legal counsel as needed.
• Serve as a liaison between System Insurance Services and facility regarding actual and potential claims related to physical losses.
• Support the investigation of safety or security incidents in collaboration with Occupational Health and Safety, or Security as appropriate and participate in facility based safety committees where risk management expertise may be beneficial.
• Review and recommend new or amended policies and procedures including providing support for the policy and procedure committee.
• Participate in and support Emergency Preparedness initiatives.
• Support system Risk Management goals and objectives as well as facility-based goals which contribute to the achievement of the overall strategic objectives of the organization.
• Promote individual professional growth and development by meeting requirements for professional certification in healthcare risk management, required continuing education, and skills competency.
• Other duties as assigned

What Qualifications You Will Need:

• Graduate of an approved school of nursing. Currently RN licensed in the state of Texas.  BCLS and ACLS required.
• Healthcare-related Baccalaureate degree required (BSN preferred).
• Certified in Healthcare Risk Management (CPHRM) highly preferred.
• Minimum of five (5) years of progressive experience in a hospital-based clinical role.
• Minimum of two (2) years’ experience in a clinical risk management role or equivalent experience in healthcare managerial role, or a medico-legal role.
• Knowledge of Risk management principles and key functions and general knowledge and familiarity with healthcare related regulatory and accreditation requirements.
• Ability to demonstrate flexibility, discretion and exercise emotional maturity in difficult situations, and work collaboratively and independently to achieve results.
• Strong written and oral communication skills, presentation skills, and leadership skills required. The ability to organize, build and effect change through use of data, influence, and working with teams and the ability to influence change without direct authority.
• Conflict management and negotiation skills a plus

About Lubbock Heart & Surgical Hospital

Lubbock Heart & Surgical Hospital specializes in the care of cardiac, orthopedic, nephrology, urology, and general medical patients. We are also a highly active inpatient center mainly centered on surgical procedures that include cardiothoracic, orthopedic, urology, and general surgery. We have a 24-hour Emergency Department with 5 fully equipped ED rooms, 4 fully operating OR rooms, 4 cardiac catherization labs with 1 electrophysiology room, 11-day surgery rooms, 58 acute care beds spread over three units, and 16 cardiac critical care rooms. We pride ourselves on giving the best overall care possible to our patients and on our family style atmosphere that includes everyone: patients and their families, physicians, and our employees.

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