IT Student Technician

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GENERAL PURPOSE: The IT Student Technician position assists with supporting and maintaining the Associated Students computing environment. They are tasked with routine system maintenance and provide Tier 1 support for requests submitted to the A.S. ITS Help Desk. A.S. depends on each IT Technician to uphold cybersecurity and internal management policies.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions

• Assists end-users with technology questions/issues
• Monitors the A.S. ITS Help Desk for new tickets and addresses them accordingly
• Conducts monthly system security updates/patching
• Performs initial account setup for new end-users
• Assists with the configuration and deployment of new computers and peripherals
• Troubleshoots failed and/or underperforming computers and peripherals
• Installs, configures, troubleshoots A.S. approved software

Administration

• Keeps A.S. ITS computer maps up to date
• Maintains ITS Wiki Page
• Assists with Fixed Asset Equipment Transaction Forms
• Assists with annual IT inventory and the disposal of old assets
• Assists with updating Computer Round Table Handbook

Customer Service and Collaboration

• Establishes and maintains working relationships with various A.S. and University departments
• Explains and discusses complex IT concepts to non-IT professionals in a simplified and comprehensive manner.
• Works with the IT team to troubleshoot issues and collaborate on projects

Safety

• Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
• Adheres to Associated Students' Code of Safe Practices
• Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures completion proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
• Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

QUALIFICATIONS

Minimum & Preferred Requirements

Education:

• Students must be enrolled in at least half-time units at SDSU (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at SDSU (12 units undergraduate; 6 units graduate)
• Global Campus units do not meet the SDSU unit requirements.
• Must be in good academic standing
• Must be eligible to work in the United States
• Previous related coursework preferred

Experience:

• Windows 11, and macOS troubleshooting and hardware/software configuration experience required
• Experience troubleshooting Windows and Mac systems in a help desk environment is preferred

Trainings:

• Anti-Harassment training (must be completed within 30 days of hire)
• Workplace Violence Prevention Plan Training (Must be completed within 30 days of hire)
• Gender Awareness Training (Must be completed within 30 days of hire)
• IT-focused training modules such as cybersecurity, networking, and secure data handling may be assigned as necessary
• Network and hardware training in-office, as assigned
• Field troubleshooting training, as assigned

PERFORMANCE EXPECTATIONS

• Must be a self-starter and able to prioritize multiple simultaneous projects and meet deadlines
• Must have a general understanding of computers and their hardware components
• Must be proactive, positive, and conscientious of themselves and others at all times
• Must be able to work quickly and efficiently under pressure
• Know and adhere to the mission and goals of the Associated Students of San Diego State University

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work well with people and a strong dedication to provide quality customer service in a prompt and courteous matter
• Ability to use critical thinking skills to solve problems independently.
• Ability to work in a fast-paced environment with frequent interruptions
• Ability to work well with diverse staff and customers required
• Proficiency with Windows, Mac, and Android operating systems
• Skillful with the installation and configuration of software products

SCHEDULE & WORKING CONDITIONS

This is a part-time position (maximum 20 hours/week) during the academic year, including summer break, with expected hours to be worked during business hours of Monday through Friday, 8 a.m. to 4:30 p.m.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. Work is generally sedentary in nature, but may require standing and walking around campus. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the individual to spend long hours sitting and using office equipment. This person will also spend time lifting materials from time to time, including computers, printers and monitors. Must be able to carry 30 pounds and be comfortable kneeling and going under desks from time to time.

RELATIONSHIPS

Inside the Organization:

• Reports to the Senior Systems Analyst
• Collaborates with IT Technicians and Systems Analyst
• Interacts with A.S. Department and Program Staff Members

EMPLOYMENT CATEGORY: Range II, Step I - Starting Rate: $19.75 per hour

A Background Check (including a criminal records check) and Live Scan must be completed satisfactorily before any candidate can be offered this position with Associated Students. Failure to satisfactorily complete the background check and Livescan may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.


To apply, visit https://asjobssdsu.applicantpro.com/jobs/4110203







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