Technology Support Specialist II

Job No: 558768
Work Type: Staff
Locations: Southern California: San Diego
Categories: Bargaining Unit: Unit 9 - CSUEU - Technical Support Services, Appointment Type: Probationary, Time Basis: Full Time, Job Search Category/Discipline: Information Systems & Technology, Workplace Type (Exclude Inst Fac): On-site (work in-person at business location)




Position Summary
San Diego State University is looking for a customer-focused and technically skilled Technology Support Specialist II to provide advanced technology support for the campus community. In this role, you'll troubleshoot complex hardware, software, and connectivity issues, support instructional and administrative technologies, and help ensure reliable technology services that support teaching, learning, research, and daily operations across the university.

Key Responsibilities:

• Technical Support & Service Delivery
  • Provide advanced technical support for hardware, software, networking, and account-related issues through in-person, virtual, phone, email, and ticketing channels.
  • Diagnose and resolve complex technology issues involving computers, mobile devices, printers, and peripheral equipment.
  • Support core campus technologies, including Google Workspace, Microsoft 365, Zoom, Canvas, Mediasite, Adobe, and related platforms.
  • Escalate complex issues when necessary and ensure timely resolution of support requests.
• Systems, Security & Classroom Technology Support
  • Respond to and assist with IT security incidents, including malware, virus, and cybersecurity-related issues.
  • Support classroom, lab, and instructional technology environments through installation, configuration, troubleshooting, and maintenance activities.
  • Deploy and maintain software systems, operating system updates, and security patches to ensure reliable and secure operations.
  • Assist with technology asset tracking and inventory management activities.
• Training, Documentation & User Support
  • Develop user guides, knowledge base articles, and support documentation to promote self-service and technology adoption.
  • Provide technology consultation and training to faculty, staff, and students on technology tools and best practices.
  • Coordinate with instructional support teams to ensure technology resources meet academic and operational needs.

Why Join Us?

• Make technology work for learning - Help deliver reliable technology services that support students, faculty, and staff across SDSU.
• Variety and problem-solving - Work with a broad range of technologies, from end-user computing and cloud platforms to classroom and audiovisual systems.
• Collaborative environment - Partner with colleagues across IT and campus departments to provide exceptional technology support.
• Professional growth opportunities - Expand your technical expertise while supporting innovative learning and technology environments.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it's like to work at the CSU-watch our video and imagine your future here: Working at the CSU.

Position Information

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Work hours during the academic year are Sunday-Wednesday, 1:00 PM-10:00 PM, and Saturday, 10:00 AM-4:30 PM. Summer hours are Sunday and Saturday, 9:00 AM-5:30 PM, and Monday-Wednesday, 10:30 AM-7:00 PM. Hours may vary based on departmental and operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary
The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realise the benefits of those investments across the San Diego State University community.

IT Service Management encompasses the central Information Technology Services (ITS) Help Desk, which serves as the primary point of contact for technology support across the San Diego State University community. Combining technical expertise, exceptional customer service, and proactive problem-solving, the team enhances the technology experience for students, faculty, staff, emeriti, alumni, and applicants. The ITS Help Desk provides support for a wide range of central IT services, including SDSUid account management, email services, multi-factor authentication (MFA), and site-licensed software, while also developing, maintaining, and continuously improving the IT knowledge base and related support resources.

For more information regarding the Information Technology Division, click here.

Education and Experience
Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Key Qualifications

• Ability to work effectively with faculty, staff, and administrators.
• Ability to communicate clearly, both orally and in writing.
• Ability to analyze situations accurately and take appropriate action.
• Strong problem-solving skills - be able to bring suggestions and alternatives to technical problems.
• One or more years of experience providing academic technology support in a higher education setting is preferred.
• Experience working in a service desk environment is preferred.

Compensation and Benefits
San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($5,787/month).
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.
• CSU Classification Salary Range: $5,787-$8,430 per month (Step 1-Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values
At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Equal Opportunity and Excellence in Education and Employment
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information
Apply by June 21, 2026, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.  Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu.


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To apply, visit https://careers.sdsu.edu/en-us/job/558768







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